Contact information

Contact Information

Thank you for visiting PureLiner. We are here to help with questions about our products, orders, shipping, returns, refunds, and general customer support.

PureLiner provides trash bag rolls and related household products designed for everyday cleanliness, convenience, and practical home use.

Customer Support

For assistance, please contact us using the details below:

Business Name: PureLiner
Website: pureliner.shop
Email: support@pureliner.shop
Phone: +1 (604) 780-4611

Business Address:
119-17769 57 Ave
Surrey, BC V3S 1H1
Canada

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday – Sunday: Closed

We aim to respond to customer inquiries within 24 business hours.

What We Can Help With

Our customer support team can assist with:

Product questions
Order status
Shipping updates
Return requests
Refund inquiries
Damaged or incorrect items
General store information

Before Contacting Us

To help us assist you faster, please include the following information when contacting us:

Your full name
Your order number
The email address used at checkout
A clear description of your question or issue
Photos, if your item arrived damaged or incorrect

Return and Refund Support

PureLiner offers free returns and refunds within 30 days for eligible products.

For return requests, please email us at support@pureliner.shop before sending any item back. Our team will provide return instructions after reviewing your request.