Shipping policy
Shipping Policy
Thank you for shopping with PureLiner. We are committed to providing reliable shipping for our customers worldwide.
This Shipping Policy explains how orders are processed, shipped, and delivered from pureliner.shop.
Free Worldwide Shipping
PureLiner offers free shipping to all countries worldwide.
There is no minimum order value required to qualify for free shipping.
Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Processing may take longer during holidays, promotional periods, or periods of high order volume.
Once your order has been processed and shipped, you may receive a confirmation email with tracking information if available.
Estimated Delivery Time
Our estimated delivery time is typically:
7–10 business days
Please note that delivery times are estimates and may vary depending on your location, local postal services, customs processing, holidays, weather, or other carrier-related delays.
Shipping Locations
We ship worldwide to most countries and regions.
Please ensure that your shipping address is complete and accurate when placing your order. PureLiner is not responsible for delayed or failed delivery caused by incorrect or incomplete address information.
Tracking Information
When tracking is available, it will be sent to the email address used during checkout.
Tracking updates may take several days to appear after shipment, depending on the carrier.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges depending on the destination country.
These fees, if applicable, are the responsibility of the customer and are not controlled by PureLiner.
We recommend checking with your local customs office for more information before placing an order.
Delayed or Lost Packages
While we work with reliable shipping partners, delays may occasionally happen.
If your package has not arrived within the estimated delivery window, please contact us at:
Please include your order number and shipping details so we can assist you.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the address.
PureLiner is not responsible for packages delivered to an incorrect address provided by the customer.
Damaged Packages
If your package arrives damaged, please contact us promptly with photos of the item and packaging.
We will review the issue and provide a suitable solution according to our Return and Refund Policy.
Contact Us
For shipping questions, please contact:
PureLiner
119-17769 57 Ave
Surrey, BC V3S 1H1
Canada
Email: support@pureliner.shop
Phone: +1 (604) 780-4611
Website: pureliner.shop