Refund policy

Return and Refund Policy

At PureLiner, customer satisfaction is very important to us. We want you to shop with confidence and enjoy a smooth experience when purchasing our trash bag rolls and related household products.

If you are not completely satisfied with your purchase, we offer a free return and refund within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The return request must be made within 30 days of delivery.
The item must be unused, unopened, and in its original packaging.
The item must be in the same condition as when you received it.
Proof of purchase, such as an order confirmation email or receipt, must be provided.

Items that are used, damaged by the customer, missing packaging, or returned after the 30-day period may not be eligible for a refund.

Free Returns

PureLiner offers free returns within 30 days for eligible orders. Customers will not be charged return shipping fees for approved returns.

To begin a return, please contact us first at:

Email: support@pureliner.shop

Please include your order number, full name, email address used at checkout, and the reason for your return request. Our support team will review your request and provide return instructions.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow a few business days for your bank or payment provider to complete the transaction.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@pureliner.shop.

Please include:

Your order number
Photos of the item
Photos of the packaging
A clear description of the issue

We will review the case and provide a suitable solution, such as a replacement, refund, or return instructions.

Non-Returnable Items

For hygiene and safety reasons, opened or used trash bags, waste bags, liners, or related household products may not be eligible for return unless the product is defective or incorrect.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may request a return after receiving the item.